Simplify Complexity.
Accelerate Results.

Let us do the work!

Our technology consultants handle the technical complexities so you can focus on what matters most - your business.

CloudNow Consulting helps organizations modernize their technology stack, including communications, connectivity, cybersecurity, and AI-enabled solutions that enhance business performance. We provide expert guidance and hands-on support so your team can stay focused on growth, innovation, and results.

CloudNow Consulting is a strategic technology advisory firm specializing in cloud-based solutions across communications (UCaaS and CCaaS), connectivity, and cybersecurity. Our team also supports clients in adopting emerging technologies such as AI and automation within their technology stack to improve efficiency, visibility, and customer interaction. We act as an extension of your team, offering a single point of contact for every stage of your technology journey, from strategy and sourcing to deployment and optimization. Our consultants combine deep technical expertise with real-world business experience to design, implement, and scale modern infrastructure that performs reliably and securely.

Learn More About Us

50+

Designed and supported 50 plus multi-site call centers including global operations

$500,000

Manage client portfolios exceeding 500,000 dollars in monthly recurring revenue

Oversee more than 2 million contact center calls per day across active environments

Cloud Technology Services that Move Business Forward

Our consultants deliver strategic guidance to help organizations migrate, integrate, and optimize their technology stack. From communications and contact centers to networking, security, and AI-enabled platforms, we ensure every decision aligns with your business goals and performance requirements.

See What We Do

Unified Communications (UCaaS)

Modernize voice, messaging, and meetings.

Contact Center (CCaaS)

Optimize customer engagement with modern platforms.

Connectivity & Software Defined Wide Area Networking (SD-WAN)

Build reliable, scalable network infrastructure.

Collaboration & AI Integration

Boost team productivity with cloud-based collaboration tools that facilitate seamless document sharing, real-time communication, and project
management.

Cybersecurity

Protect your environment and ensure compliance.

Partners

We are pleased to work with a large number of partners. Below are some of those that we focus on.

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Our Proven Process:
Every engagement follows a structured, transparent framework that drives consistent outcomes.

Discovery

Assess current systems, identify inefficiencies, and define goals.

Design

Build solution strategies aligned with desired outcomes.

Selection

Manage RFPs, evaluate vendors, and negotiate contracts.

Implementation

Oversee deployment and provider coordination.

Post Implementation

Stay engaged for adoption support and escalations.

Technology Expansion

Evaluate opportunities to integrate emerging technologies such as AI and analytics for continuous improvement.

What Our Clients Say

Our clients describe us best. They view CloudNow as a trusted advisor who stays engaged well after implementation, helping their teams succeed across every stage of technology transformation. Many also highlight how CloudNow has guided them in modernizing their technology stack and integrating new tools such as AI to improve efficiency and communication.

Rachelle is not only a vendor to my roadmap and IT plans she is an extension of my team. She promotes knowledge transfer, ownership and accountability. She will always be an extended team member in my team as she strives for building long lasting business relationships. She is always my go to person for projects big or small.

Had the pleasure of working with Rachelle to select the best vendor for CCAAS and UCAAS systems at Fox Factory. Rachelle's deep experience and up-to-date knowledge were invaluable. She answered all our questions, guided us efficiently, and secured the best solution at a fair price. Rachelle is a consummate professional, crucial to our success. Thanks for everything, Rachelle!

Partnering with CloudNow has been immensely beneficial to our company. Their expertise is evident in the high quality of service they provide. They have significantly improved our telecom systems and connected us with the right partners for managing our internet circuits and aggregation. CloudNow describes themselves as an "extension of your team," and that is precisely how they make us feel. Their support has been invaluable, and they continue to assist us with all our needs.

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As a healthcare institution serving nine federally recognized consortium tribes in San Diego's North County Region, the Indian Health Council (IHC) consistently demonstrates its commitment to quality healthcare services.
Cloud Now with Rachelle, has been an invaluable partner for IHC. Her services have streamlined our operations, and enhanced patient care. Rachelle's expertise, responsiveness, and collaborative approach have made her an excellent ally. IHC values Rachelle’s commitment to building trust and value her solutions.

Partnering with CloudNow Consulting was a great experience for our law firm. Their team of experts provided unparalleled support and guidance throughout our RingCentral cloud migration process. From the initial consultation to the final implementation, their professionalism and deep knowledge were evident at every step.

What sets CloudNow Consulting apart is their commitment to client success. They didn't just provide a service; they became a trusted advisor, helping us optimize our cloud infrastructure for better performance and cost efficiency.

Working with CloudNow Consulting has been an outstanding experience. Their customer-first approach ensures that when they bring us (RingCentral) into an opportunity, it’s always a good fit, never a waste of time. My favorite part of our partnership is the open collaboration, which allows us to develop solutions that truly meet our customers' needs, resulting in happy customers.

Rachelle and CloudNow stand out among our partners as true customer advocates. Many partners assure customers that “they don’t go away” after a project signature, but few stay as engaged as CloudNow, helping both the customer and the provider succeed years after a deployment. Anytime an organization is looking for digital transformation, they’re going to be steered right by CloudNow.

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Our Latest News

Assess how our solutions crafted to meet your unique needs can transform your project performance, utilizing high quality standards, and functionality.

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How to Prevent AI Hallucinations in Your Contact Center

AI is transforming contact centers, from streamlining workflows to enhancing customer experiences. But there's a hidden risk that many teams underestimate: AI hallucinations.

How AI Helps Contact Centers Detect and Reduce Silent Churn

Discover how AI empowers contact centers to detect and reduce silent churn by identifying subtle changes in customer behavior. Learn actionable strategies to retain at-risk customers before it’s too late.

Transforming Contact Centers with AI: Smarter Workflows, Happier Customers

Running a contact center is challenging, but AI helps ease the load by streamlining workflows, enhancing customer experiences, and enabling agents to focus on solving problems effectively.

Choosing the Right Provider: How to Find the Perfect Fit for Your Contact Center's AI Needs

Selecting the best AI provider for your contact center can be a daunting task. With countless providers offering nuanced versions of AI, it’s easy to feel overwhelmed.

Unsupervised Machine Learning: Your Secret Weapon in Cybersecurity

What is Unsupervised Machine Learning and how does it help your cybersecurity posture?"

How to Get the Best Responses from AI Tools: It’s All in Your Prompt

Harmonizing SIEM and SOAR for a Stronger Cybersecurity Defense

Facing AI Fears: How to Embrace Automation in Customer Interactions Without Losing the Human Touch

How to Embrace AI in Customer Service Without Losing the Human Touch

Making the Jump!

Why would you jump out of a perfectly good airplane?

Adventures With MS Teams Connectivity

Did you know there are 4 ways to connect voice to Microsoft Teams (plus one)?

8 Reasons to Use a Telecom Agent/Trusted Advisor

How many of you have been told that this year you will have more resources and less to do? Management looked at your team and said, “You know, we think we’ve been working you folks too hard. We’ve noticed your time on social media

Navigating Economic Uncertainty: Saving Time and Money

Hey there, fellow business owners and IT Leaders! In these uncertain economic times, it's crucial to be proactive and seek out cost-saving opportunities to safeguard your financial stability. That's why today, we're diving

Navigating Economic Uncertainty: Saving Time and Money

Hey there, fellow business owners and IT Leaders! In these uncertain economic times, it's crucial [...]

Insights and Research

Explore practical insights, emerging trends, and expert commentary from the CloudNow Consulting team. Our articles cover cloud, communications, connectivity, cybersecurity, and the evolving role of AI in business transformation. Our Research and Industry Reports provide you with independent analyses and whitepapers from leading providers and research organizations. CloudNow curates these resources to help clients stay informed about emerging technologies and market trends.

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CoLocation & Cloud 6-12 Report

Conversational AI Enhances Retail Customer Experience with Personalization and Omnichannel Engagement

CCaaS 6-12 Report

Take a look at trends in the Contact Center as a Service Examines what buyers can expect over the next 6-12 months from various CCaaS providers.

Navigating Economic Uncertainty: Saving Time and Money

Hey there, fellow business owners and IT Leaders! In these uncertain economic times, it's crucial [...]